Q: I don’t have Westfalia’s S/RMs in my warehouse. Can I still use Savanna.NET? What types of equipment does it work with?
A: Your company can still experience the benefits of Savanna.NET® Warehouse Execution System (WES) even if you don’t have any other Westfalia systems in your warehouse. This modular WES is designed to accommodate virtually any aisle layout and ceiling height. It can seamlessly adapt to work with any existing equipment, network, or host-based system if there is a known protocol for exchanging information with the current system.
Q: What makes Savanna.NET different from other WMS-WCS warehousing software?
A: The Savanna.NET® difference starts with its simplistic operation. It gives the user the ability to interface with ease to external systems and foreign hardware. Westfalia further employs a program called FireFly to boost accessibility. This visualization and fault recovery tool works to streamline Savanna.NET for an effortless experience. Westfalia designed its software with customer convenience in mind. It allows users to examine intricate details of their warehouse processes or look at the “full picture” when needed. By using a combination of flexibility, experience, and data, Savanna.NET provides customers what they need, not just what they want.
Q: What security features are in place?
A: Data privacy and security is very important to us at Westfalia. To ensure that your information does not get into the wrong hands, there are multiple levels of security within our software systems. An initial LDAP authentication process is required to access the Savanna.NET® interface. Once verified, there are additional permission-based actions within the system. Our team would be happy to discuss WES security features with you.
Q: Is Savanna.NET a universal program for every company?
A: Savanna.NET® is a great option for warehouses, even if automation is not currently installed. Savanna.NET® can be implemented either as a comprehensive software solution or as a partial platform that can expand as your business grows. The warehouse execution system is the total package: a complete WMS and WCS in one application – combining the functionality of both systems to conduct order processing, item, SKU, and inventory management, container management, automation management, scheduler, security/user management, and 3D visualization.
Q: Which industries benefit from a WES?
A: Savanna.NET® WES is not limited to one trade. Benefits can be seen by any industry that requires a warehouse management and/or automation control system. We have already been successful in the food and beverage, chemical, industrial, paper/publishing, parking, pharmaceutical, self storage, and 3PL categories. To learn more about the application of Savanna.NET® WES within a warehouse, take a look at some of Westfalia’s customer success stories.
Q: Can I expand or change my warehouse in the future?
A: One of the unique things about the Savanna.NET® software solution is that it gives companies the freedom to transform their warehouse to match fluctuating demand. This feature prevents having to install a new WES because of expansion. Many warehouse changes are accommodated with through simple configuration changes within the application.
Q: What kind of aftermarket services are offered to maintain the software system?
A: At our core, the team at Westfalia is dedicated to customer satisfaction. Following the completion of any system implementation, the partnership with our customers continues. You can opt for an annual support agreement which provides 24/7/365 phone support plus discounts on labor and services. Your company will receive priority service along with continual software upgrades and modifications as part of this support agreement.
An added feature of the support agreement is the Westfalia guarantee that your software solution never becomes legacy. New software and maintenance releases are provided on a quarterly basis. System updates are also available as needed to correct any pressing issues. Your technology will be able to adapt to changes in business processes with ease.
Q: What is the cost of implementation?
A: Implementation costs of a WES can vary widely depending on the size and complexity of the solution. Due to the unique cost structure of each project, it is best to speak with one of our technology solutions experts about your project’s specifications. Contact a professional from Westfalia to discuss a unique solution for your business.
Q: What is the system uptime/reliability?
A: Reducing downtime is critical to the success of any business. We know that production can’t stop so we designed a software solution to match that demand. Savanna.NET boasts an impressive 99.9% uptime rate; however, if you do need service, Westfalia’s software developers and engineers are available to help remotely or on site.
Q: Are there any annual fees to use the Savanna.NET® software?
A: Fees are dependent on the size, complexity, and type of solution implemented. Contact our Technology Solutions team to discuss a unique solution for your business.
Q: Are there any training requirements to be able to use Savanna.NET?
A: Westfalia’s Savanna.NET® WES is designed to be a very intuitive application so there are very few training requirements to use it. While it does help to be computer literate, we provide classroom and hands-on training as needed. In addition, the annual support agreement gives your employees access to a certified user training.